Volumetric Weight

Dead/Dry weight or Volumetric weight whichever is HIGHER should be taken while calculating the rates. Formula for arriving at Volumetric Weight :

When measuring these dimensions, you should include the furthest most point of each side of the parcel, as shown in the example below: It's important to measure your parcel as accurately as possible. Your parcel will be measured using lasers by the carrier after they have collected it and if there are any discrepancies between the volume stated at the time of booking and the actual volume of your parcel, any related cost can be billed back to the shipper.

It's also a good idea to take a quick photograph of your parcel next to tape measure with which you measured it before it is collected. This may work as evidence in your favour in rare events of dispute between your stated volume and the carrier's measurement.

What is the maximum weight of one item in courier mode?

The maximum weight of any one parcel cannot exceed 30kgs for the courier mode, if the parcel weighs more please split it to more parcels not exceeding 30kgs each. The maximum length should not exceed more than 120cm. If the parcel is heavier it will not be considered as Cargo mode. If the parcel is oversize or overweight then there is Handling Surcharge (currently 20GBP per piece)

Packaging Advice

It is very important to make sure that your parcel is properly packaged, to prevent it getting damaged on its travels. Read through the tips below for more information.

The Do's

• Boxes should be durable and double-walled. Remember that items will get stacked in transit, therefore your packaging may need to support the weight of other packages.
• Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst.
• Always use high quality materials for your shipments. Consider strength, cushioning, and durability when selecting your wrapping supplies.
• Choose boxes made of corrugated cardboard, with good quality outer liners. Use heavy-duty double-layered board for fragile items.
• Make use of cushioning materials, especially to stop your packaging contents from moving.
• Use strapping or strong tape to seal and secure your box.
• Put fragile goods in the centre of a package; ensuring they don't touch the sides. Your item should be well cushioned on all side
• Seal greasy or strong-smelling substances with adhesive tape, then wrap in grease resistant paper. Always remember that bad packaging may cause damage to surrounding items.
• Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fibreboard box.
• Use "arrow-up" label for non-solid materials.
• Repack your gifts properly. Many goods sold in attractive packaging will not be suitable for shipping.
• Use triangular tubes not round tube-type cylinders to pack rolled plans, maps and blueprints.
• Remember always to pack small items and flyers appropriately.
• Protect your data discs, audio and video-tapes with soft cushioning material around each item.
• Complete the address clearly and completely, using uppercase letters when handwriting labels to improve readability for courier personnel.
• When shipping items that have sharp edges and points, ensure these are adequately protected. Heavy cardboard is suitable for this. Fix the protective material securely so that it cannot be accidentally removed in transit.
• Always use cardboard dividers when sending flat, fragile material (such as vinyl records).
• When re-using a box, remove all labels and stickers. Ensure that the box is in good shape and not worn out.

The Dont's

• Do not use bags made of fabric or cloth.
• Do not over seal your package. Remember that all shipments can be opened by customs authorities for inspection.
• Do not use cellophane tape or rope to seal your shipment.
• Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging. They are only appropriate for information purposes.

KNOW YOUR CUSTOMER (KYC) NOTIFICATION

((The Central Board of Excise & Customs has put in place the KYC (Know Your Customer) guidelines which put an obligation on us to verify the antecedent, correctness of the IEC code, identity of the customer and their functioning in the declared address by using reliable, independent, authentic documents, data or information. The guidelines states that it would be obligatory for the customer to furnish necessary documents as stated in the notification annex.The circular (No. 9 / 2010 – Customs dated 8th April 2010), in paragraph iv (6) speaks on the KYC norms. )