Her Majesty Queen Elizabeth II

21 April 1926 to 8 September 2022

Terms and Conditions

Please read these terms with care as they contain provisions defining, regulating and limiting the Company’s liability in respect of any potential default and provide for an indemnity by you, the Customer, in certain circumstances.


In these terms where the content so permits the following expressions shall have the following meanings:

“Consignment”: means any article or articles of any sort which may be, or be intended to be, received by the Company from any one consignor at any one address for carriage and 

“Company” (or) “Website”: refers to  

“Customer or Consignor”: refers to the person or company who is booking or sending the consignment. 

“Recipient or consignee”: refers to the person or company who is receiving the consignment or intended to receive the consignment as per the booking 

Terms and Conditions
  • Customers are responsible for the payments for the weights which are above their stated weight. This is covered in more detail by Weight difference terms and conditions
  • Customers should be aware that is an online courier and cargo consolidator; and we are not in contact with your consignment.
  • Over Weight Surcharge will be applicable if the any piece in a shipment over 35 Kg in weight.
  • Over Size Surcharge is applied to packages with a single dimension in excess of 120cm or to pallets with a base dimension in excess of 120cm.
  • Collection are available only from Monday to Friday from 10:00 am to 18:00 pm depends on the collection area postcode.
  • All delivery times are provided as estimates and are not guaranteed. Customers should be aware that unforeseen delays can occur for various reasons. While GetMyParcel monitors shipments periodically, you agree to daily monitor your item using the tracking tools and report any unexpected events. If possible, we will attempt early delivery; if unsuccessful, a second attempt will be made at no extra cost. While multi-piece consignments are generally delivered together, occasional separate deliveries may occur.
  • The company strives to facilitate timely delivery, but acknowledges that customs/security checks in the origin or destination country may cause delays. By accepting our terms, you understand and agree that such delays are beyond our control, and you won’t be eligible for compensation or discounted rates due to these circumstances, including any additional duties or fees imposed by Customs, which are the customer’s.
  • Maximum recommended weight for parcels is 70 kg per piece . If the parcel is heavy or big please inform while booking, this might need tail lift van and requires 24 hours notice for collection.
  • Maximum weight for palletised goods: 1000kg
  • Please note that any surcharges on deliveries to EU countries are subject to VAT
  • Address correction Surcharge will be administered if any part of the delivery address requires amendment (£9 per shipment)
  • Duty Reversal Admin charge administered for billing customs duties and taxes to the shipper rather than the receiver(£16 per shipment))
  • Booking a courier through us will allow you to take discounted charges that are provided via our website only.
  • The consignment will not be cleared until we receive full payment for the shipment.
  • Customers should be aware that the volumetric weight will be considered when measuring the weight. Refer Help pages for more detailed explanation about how volumetric weight is calculated.
  • Customers are responsible for proper packing, security, marking and declaring senders address on the consignment.
  • Customers should be aware that there is no guarantee for damage or breakage of goods. Customers should take separate insurance where applicable.
  • Company does not incur any liability if the information given by the customer is incorrect.
  • Customers are solely responsible for all costs and expenses including the cost of returning the shipment.
  • Company maximum liability for any loss or damage of the goods is £50 in respect of any one consignment.
  • Company will not be responsible for delay in pickup transportation or delivery of shipment regardless of the reason for such delay.
  • Company is not responsible for loss, damage, delay for reasons which we cannot foresee or which are beyond our control, including but not limited to acts of god, perils of air/weather or mechanical delay of carrier, acts of public enemies, wars, strikes, customs.
  • If the customer shipment involves an ultimate destination or stop in a country other than the country of departure, the Warsaw convention may be applicable to govern and in most cases to limit company liability for loss damage or delay to customer shipment.
  • Company is not liable for any consequential, incidental, indirect damage or loss for example loss of profit, income, tender market, mental anxiety etc.
  • Company has a right to open or inspect customer shipment. This right is also reserved either by involved logistics service supplier (or) by customs / border agencies / entitled government officials of any of the countries involved in the transit of the shipment.
  • Company shall have lien on any goods shipped, for all the charges due to be received from customer, and refuse to surrender possessions of the goods until such charges are paid.
  • All claims subject to limitation of liability clause must be made by customer in writing within 14 days from tendering your shipment to us.
  • Company is not liable to act on your claim until you have paid all the charges.
  • If the recipient accepts your shipment without noting damage on the delivery record we will assume that the goods were delivered in good condition.
  • Company is not liable to report any proof of delivery after expiry of 30 days from tendering your shipment.
  • No hard copy of proof of delivery will be supplied after 30 days of shipment.
  • Company will not make any payments towards customs charges involved in the shipment and this has to be borne by customer / recipient.
  • Customer is fully liable for the contents of the consignment and declaring the contents in full detail with the booking.
  • Company reserves the right to change any of the above terms and conditions without prior notice.
  • To securely attach the provided label without violating the specified guidelines, adhere to the following steps. Firstly, ensure the surface for attachment is clean. If the label possesses an adhesive backing, cautiously peel off the backing, exposing the adhesive side, and directly affix the label onto the designated surface. Apply firm pressure to ensure secure adhesion. For boxes, reinforce the edges by applying clear packing tape around the label’s perimeter. Smooth out any wrinkles or bubbles. Confirm the label is firmly attached and cannot be easily removed. By following these steps, the label can be securely affixed without resorting to prohibited methods such as plastic document wallets, string, cable ties, staples, pins, or tape around the edges.
  • It is essential to provide accurate and comprehensive details about the goods. Failure to do so may lead to the refusal of carriage and returning of parcel. Any associated costs resulting from inaccurate information will be the responsibility of the sender.
  • We do not assume responsibility for damage or loss incurred when using vacuum bags. For holdalls, duffles, and rucksacks, it’s advised to wrap them securely to prevent straps from getting entangled during transit.
  • Musical instruments must be safeguarded in a fitted hard case and further suspended within a double-walled cardboard box. Sporting equipment, including golf clubs, bicycles, and skis, should be placed in purpose-made hard-shelled freight cases for comprehensive protection. If sent in a soft-sided case, they may be accepted for transit but won’t be covered by complimentary insurance. Acceptance by the collecting driver doesn’t imply sufficient packaging, and complimentary cover does not apply in such cases.
  • Customers are obligated to furnish us with a complete and precise delivery address. The designated delivery point must be publicly accessible, allowing the driver to park within 25 meters of the location. Customers should ensure the presence of someone at the address between the standard delivery hours of 9:00 – 18:00 on the expected delivery day, understanding that deliveries might extend beyond these hours. In new build locations, it is crucial to verify that the address is familiar to local couriers and has a history of successful deliveries and collections.
  • Customers are accountable for inaccuracies in labeling, incorrect weighing of goods, or incomplete documentation. Undeliverable packages will incur a cancellation charge, along with any return fees imposed by the courier, upon return to the collection address.
  • For delayed holiday baggage, no expenses will be covered, emphasizing the strong recommendation for customers to secure travel insurance to safeguard against such unforeseen events.

By booking the courier you are hear by accepting our terms & conditions and appointing company as your agent for the purpose of custom clearance and if applicable customs duty should be paid.

List of other Terms and Conditions that the customer must comply with while booking with us:

Cancellation Policy

Cancellations can be requested to our customer service before the arranged collection time by sending an email to Our customer service will do their best to communicate with the carrier and cancel the order. Cancellations are not accepted for orders – during or after the collection is performed. No refunds will be provided if such a request is made. You need to acknowledge that we are online courier brokers, and the actual service is provided by a third party carriers, i.e. if our customer service is unable to cancel the order collection with the carrier for any reason, the order will proceed processing. No refunds will be provided in such a case as the order is already processed.


Surcharges as charged by carriers will have to be borne by the customers. Not all surcharges issued by the carrier are mentioned in the website. For e.g. a remote area surcharge is applicable for either pick or drop locations of the parcel, if the carrier deems the address provided as a remote area. Refer FAQ’s > What is a remote area surcharge? – section in the website for more information on this topic. Usually, all costs, including surcharges will be intimated to the customer before processing the order, either via phone or via email. The customer, may cancel the order (in accordance to cancellation policy) and a refunds will be provided (in accordance to Refunds policy).

Refunds Policy

A full refund will usually be issued for orders that are cancelled prior to collection, within seven days of placing the order. To cancel your order, please contact us at

Refunds are not issued for failed collections. If your parcel is not collected during the pre-requested time, please contact us to rearrange a collection.

Transit times are not guaranteed and therefore refunds will not be issued for delayed shipments. A money-back guarantee may be offered by the carrier in cases of negligence but this is wholly at the carrier’s discretion.

In rare events of parcel loss or damage, up to 100% of your carriage costs will be refunded, provided your claim is accepted by the carrier (or) if you have insured the courier, based on insurer’s discretion. You can take out additional cover / insurance for your parcel’s contents at the time of booking. Please contact us at if you want to insure your courier.

If your parcel is returned without it having left UK due to insufficient packaging, incorrect documentation or prohibited items found in your consignment, you will be liable for the UK carriage costs and will be issued with a partial refund for the overseas carriage costs.

Refunds are not processed in any other scenarios.