Terms and Conditions

Please read these terms with care as they contain provisions defining, regulating and limiting the Company's liability in respect of any potential default and provide for an indemnity by you, the Customer, in certain circumstances.


In these terms where the content so permits the following expressions shall have the following meanings:

"Consignment": means any article or articles of any sort which may be, or be intended to be, received by the Company from any one consignor at any one address for carriage and 
"Company" (or) "Website": refers to GetMyParcel.com  
"Customer or Consignor": refers to the person or company who is booking or sending the consignment. 
"Recipient or consignee": refers to the person or company who is receiving the consignment or intended to receive the consignment as per the booking 

Terms and Conditions

By booking the courier you are hearby accepting our terms & conditions and appointing company as your agent for the purpose of custom clearance and if applicable customs duty should be paid.

List of other Terms and Conditions that the customer must comply with while booking with us:

Cancellation Policy

Cancellations can be requested to our customer service before the arranged collection time by sending an email to info@getmyparcel.com. Our customer service will do their best to communicate with the carrier and cancel the order. Cancellations are not accepted for orders - during or after the collection is performed. No refunds will be provided if such a request is made. You need to acknowledge that we are online courier brokers, and the actual service is provided by a third party carriers, i.e. if our customer service is unable to cancel the order collection with the carrier for any reason, the order will proceed processing. No refunds will be provided in such a case as the order is already processed.

Refunds Policy

A full refund will usually be issued for orders that are cancelled prior to collection, within seven days of placing the order. To cancel your order, please contact us at info@getmyparcel.com

Refunds are not issued for failed collections. If your parcel is not collected during the pre-requested time, please contact us to rearrange a collection.

Transit times are not guaranteed and therefore refunds will not be issued for delayed shipments. A money-back guarantee may be offered by the carrier in cases of negligence but this is wholly at the carrier’s discretion.

In rare events of parcel loss or damage, up to 100% of your carriage costs will be refunded, provided your claim is accepted by the carrier (or) if you have insured the courier, based on insurer's discretion. You can take out additional cover / insurance for your parcel's contents at the time of booking. Please contact us at info@getmyparcel.com if you want to insure your courier.

If your parcel is returned without it having left UK due to insufficient packaging, incorrect documentation or prohibited items found in your consignment, you will be liable for the UK carriage costs and will be issued with a partial refund for the overseas carriage costs.

Refunds are not processed in any other scenarios.


Surcharges as charged by carriers will have to be borne by the customers. Not all surcharges issued by the carrier are mentioned in the website. For e.g. a remote area surcharge is applicable for either pick or drop locations of the parcel, if the carrier deems the address provided as a remote area. Refer FAQ's > What is a remote area surcharge? - section in the website for more information on this topic. Usually, all costs, including surcharges will be intimated to the customer before processing the order, either via phone or via email. The customer, may cancel the order (in accordance to cancellation policy) and a refunds will be provided (in accordance to Refunds policy).